Podcast: Building an AI-Powered CRE Operation – Boxer Property President Justin Segal

Justin Segal is President of Boxer Property, where he oversees operations, leasing, technology, and marketing across a national portfolio of office, retail, and hotel assets. He co-founded Brava Systems, an AI-enabled platform originally built for Boxer’s own operations and now deployed across the commercial real estate industry, and Relay Human Cloud, a global staffing and team augmentation company. Justin is based in Houston.

SEE ALSO: Proptech Unicorn EliseAI Launches AI Agent Apollo

(02:50) – Building the Data Foundation for AI
(05:10) – The Data You Have vs. What You’re Missing
(06:30) – Why Data Cleanup Isn’t a Massive IT Project
(09:00) – Why Most CRE Companies Aren’t Data-Ready
(11:10) – The Chief Innovation Officer’s Mixed Track Record
(14:10) – Avoiding Agent Sprawl and Vendor Lock-In
(17:20) – Vibe Coding: Great for Interfaces, Dangerous for Logic
(20:20) – Rethinking How We Measure AI ROI
(22:40) – What Boxer Actually Spends on Tokens and Compute
(24:30) – Putting a Number on AI-Driven Deal Flow
(27:30) – Balancing Employee Access to AI Tools With Governance
(29:00) – Treating Tokens and Compute as a Trackable Line Item
(31:50) – Where AI Adoption Creates the Need for More Humans
(34:20) – Freeing People From Being “Professional Rememberers”
(36:30) – Collaboration Superpower: Thomas Davenport (Wikipedia)

🏙️ Learn more:
–Visit Boxer Property
–Visit Brava
–Justin Segal on LinkedIn

🏙️ NYC Real Estate Week:
-CTO Exchange & Hackathon: 3-in-1 event on Oct. 19 featuring C-suite roundtables, a hackathon and the Power AI & Tech Awards reception (invite-only). Email ecohen@commercialobserver.com for info.

🏙️ CRE Events coming up:

–Institutional Investors & PE Forum: in NYC on 9/16

–South Florida Capital & Development Forum: in Miami on 10/15
–All upcoming events

🏙️ Connect with Tangent:
-Edward Cohen on LinkedIn
-Zach Aarons on LinkedIn
-Tangent on LinkedIn

Disclaimer: Commercial Observer Tangent podcast is for entertainment and informational purposes only, you should not construe any such information or other material as legal, tax, investment, financial, or other advice. Nothing contained on our program constitutes a solicitation, recommendation, endorsement, or offer by Tangent, Commercial Observer, MetaProp, or any third party guest to buy or sell any securities, public or private, other financial instruments or funds.