Membership FAQs
Can I access content on CommercialObserver.com without a membership?
As a visitor you have free access to one current article each month on CommercialObserver.com. You can re-read an article as many times as you’d like within one month of its publication. Your free, limited access resets every 30 days.
I signed up for a free trial of Premium+. When will I start receiving the weekly edition of Commercial Observer?
Digital access to the weekly edition of Commercial Observer is available during your trial period. A link to a PDF viewer of the weekly edition will be sent to the email address associated with your account. For members within our delivery area that have requested a print copy, delivery begins after your trial period concludes. You will receive your first print issue within 14 days of the trial expiration. Some exceptions may apply. See the Subscriber Agreement for more information.
How do I redeem my complimentary event registration?
Premium+ Members are eligible for complimentary access to one Commercial Observer event per annual membership period. To redeem, email membership@commercialobserver.com and include the name and date of the event you wish to attend. A member of our team will follow up to process your registration. View all upcoming events at CommercialObserver.com/events
Note: Complimentary event registration is not available for members still in their trial periods.
What is your cancellation and refund policy?
To avoid being charged after your free trial ends, you need to cancel your free trial before it ends. Free trials end on the 13th day after you begin your trial. On the 14th day, your credit card will be charged for your membership.
If you do not cancel your free trial and are charged for membership after the 13th day, a refund for payment will not be permitted.
Unless you notify us before the end of your annual subscription period that you no longer wish to receive it, your annual subscription will renew for another year. If you change your mind after we have provided you with access to your subscription you will not be entitled to a refund.
To cancel your upcoming annual subscription, contact our customer service team at membership@commercialobserver.com.
Do you offer discounted multi-user corporate memberships?
Commercial Observer offers a discounted rate to organizations looking to purchase five or more memberships. For more details contact membership@commercialobserver.com.
How can I get a receipt for my purchase?
At the time of purchase, a confirmation email is sent and contains all transaction information. If you are unable to locate your purchase confirmation email, contact membership@commercialobserver.com and our membership team will send you a transaction receipt.
I’d like to purchase a membership but need to be invoiced. How do I purchase?
Please contact membership@commercialobserver.com.
How do I reset my password?
Click here to reset your password.
How do I subscribe to Commercial Observer newsletters?
Log in to CommercialObserver.com. Once logged in, click the arrow to the right of “My Account” in the top navigation bar and select “Email Preferences” from the dropdown menu. Select the checkboxes next to the newsletters you would like to receive and hit “Update My Preferences” at the bottom of the page.
How do I unsubscribe from Commercial Observer newsletters?
Log in to CommercialObserver.com. Once logged in, click the arrow to the right of “My Account” in the top navigation bar and select “Email Preferences” from the dropdown menu. Uncheck the the newsletters you no longer wish to receive and hit “Update My Preferences” at the bottom of the page.
What is included in a Basic Membership?
Basic Membership includes limited access to any articles published on CommercialObserver.com within the last 30 days, plus daily & weekly newsletters. Basic Membership also allows early access to event registration.
What is included in a Premium Membership?
Premium Membership includes all the benefits of Basic Membership, plus access to nine years of articles, deal, people and company data. Premium Members can also receive a personalized newsletter with stories targeted to their needs.
What is included in a Premium+ Membership?
Premium+ Membership includes all the benefits of Premium Membership, plus the weekly edition of Commercial Observer and complimentary access to one Commercial Observer event.
I don’t see my question here. Who can I contact for more information?
Please email membership@commercialobserver.com.