Jamie Henderson and Kate Byford
Head of Commercial Real Estate; Head of Agency Finance at Capital One Bank
Last year's rank: 43
Capital One powered through the COVID pandemic with $27.3 billion in originations for the 12 months ending April 1, 2021.
The McLean, Va.-based bank’s active year included supplying $270 million in Freddie Mac-backed loans in September for a portfolio of five, new Dallas apartment communities owned by Lone Star Funds; and providing nearly $84 million of Fannie Mae loans in November for Raintree Partners’ acquisition of a portfolio of multifamily assets in Southern California.
Capital One’s lending arm stayed resilient throughout the pandemic and found opportunities in its agency finance business, which accounted for $9.7 billion of loans in calendar year 2020. It also used the health crisis to proactively address challenges with its borrowers requiring Paycheck Protection Program loans or payment deferral. It explored other financing options, too, which enabled Capital One to keep originations roughly in line with 2019 levels.
“Our relationship managers worked extremely hard during this unprecedented time to leverage technology to stay in close contact with their clients, and even deepen those relationships whenever possible,” said Jamie Henderson, who joined Capital One as head of commercial real estate in January 2020 — just prior to the pandemic taking hold. “We’ve also used the disruption from COVID-19 to take a broader look at our strategy and are thinking through how we can better serve clients through more product offerings, a more seamless process, and better technology.”
The Capital One commercial real estate team also last year launched a diversity, inclusion and belonging (DIB) council, comprising associates at all levels. Byford supervises the accountability aspect of the council and helped organize its educational programming.—A.C.
